Return and Refund Policy
Last updated: March 12, 2023
Thank you for shopping at NvJ and Co Creative.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to NvJ and Co PTY Ltd.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to NvJ and Co Creative, accessible from https://nvjandcocreative.wixsite.com/nvjandcocreative
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
 

Your Order Cancellation Rights
You are entitled to lodge/return your Order within 14 days with giving a valid reason for the return. 

 

Valid reasons are: 

• Item is damaged on arrival ‐  occapanied by a picture of delivery 

• Item is wrong, wrong color, wrong size etc.

• Personalized items cannot be returned

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The deadline for returning an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of the return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

By email: returns@nvjandco.co.za

 

We will exchange the product for you free of charge for you no later than 14 days from the day on which We receive the returned Goods. No refunds will be given, unless a special circumstance occurs. . We will use the same means of payment as You used for the Order, and You will not incur any fees for such return.

Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
The Goods were purchased in the last 14 days
The Goods are in the original packaging
The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.

• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be returned. Unfortunately, Goods on sale cannot be returned. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

18 Mistletoe Crescent, Jeffereys Bay, Eastern Cape 6330 South Africa

 

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to process any exchange without actual receipt of the Goods or proof of received return delivery.

 

Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the exchanged product to the gift giver.

Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: returns@nvjandco.co.za